UXCodes: Decoding User Experience Qualities

User Experience (UX) is a complex but promising concept in the field of Human-Computer Interaction (HCI). More research is now being focused on Quality of Experience (QoE), and there are calls for the development of more natural, easy-to-use interfaces and new ways for people to interact with technology.

The aim of this project is to identify key “UXCodes”, and in particular to follow a humanistic, dialogical approach to decoding the UX qualities for a better ICT-enabled life for older people. The key premise of the project is that people act on the basis of social relationships, which influence the quality of an experience with technology. The insights we gain will be translated into practical guidance for designers and generalised by applying experience-centred theories and research methodologies. We apply the pattern approach to UX, as it is a valuable way to preserve knowledge for practitioners in future projects and to optimise technological innovation and opportunity for older people to enrich their experiences with and through technology.

More specific aims of the project are:

  • To identify the main characteristics and qualities that make a user’s experience with digital technologies memorable, in particular for older people,
  • To improve the understanding of the main strategies people use when structuring their experiences for others,
  • To increase knowledge of how UX is changing over time and how the meaning of a recounted experience changes as a function of repeated retellings,
  • To optimise the user-designer relationship by building on the concept of empathy and adapting collaborative and participatory design methodologies.

Currently, several user studies focusing on the above objectives are underway. More details can be found on: http://obrist.info/wp/uxcodes/

Date: October 2011 – September 2013

Funding: European Commission Funded under the 7th Framework Programme. £170,668

Researchers: Marianna Obrist (Marie Curie Fellow)Peter Wright (PI), Patrick Olivier (CI).