Relations are more than Bytes: Making smart cities with people at heart
In recent years, the concept of the smart city has gained traction among corporations and governments. This concept centres on the use of the latest advances in smart technologies, hardware and ICT.
Working with participants in Brixton, London and Pallion, Sunderland, this study aims to better understand under what conditions smart city technologies can benefit city residents.
The paper reports insights about perceptions and understandings of trust, privacy and security of smart devices, and calls for digital security design that is responsive to the different socio-economic conditions in which we live and enacts relational forms of security in smart services
From our data analysis, we derive insights about perceptions and understandings of trust, privacy and security of smart devices, and identify how technological security needs to work in concert with social and relational forms of security for smart services to be effective.
Discussions around smart infrastructures must move beyond the technical dimension, and also consider the richness of the social networks in which they are used – reflecting the call in HCI for reflexivity and accountability in relation to these technologies.
CIVIC VULNERABILITIES: THE GAPS BETWEEN PEOPLE
Smart technologies can exacerbate socio-economic insecurities which in turn make individuals feel more isolated and hostile to smart city visions.
IS IT ‘SMART’ FOR ME? CRITICAL REFLECTION ON THE SMART ‘EXCHANGE’
Smart technologies can create a feeling of being “marketised” and being exploited for the benefit of the government and commercial institutions which in turn make the individual feel vulnerable and cause them to view the government and commercial institutions as potential threats or threat actors.
BARRIERS AND ENABLERS TO REALISING SMART BENEFITS
Smart technologies can be seen as offering an unrealisable benefit because whilst the proposed benefits would be welcome, individuals are not able to realise them.
Honourable Mention At CHI.
Does the use of personas within design processes prevent meaningful participation?
Looking at the design considerations for developing a digital directory for domestic violence services in the North of England.
Examining a reporting tool from Stella, l’amie de Maimie to reduce violence against sex workers.