Andrew Dow
Research Assistant
Andrew Dow was a post-doc in the Inclusive Design for Innovation team. He completed his PhD with Open Lab as part of the Digital Civics CDT.
His PhD focused on the design, implementation and in-the-wild evaluation of digital systems that capture the voice, opinions and experiences of people who use care support services, providing data to inject into public service innovation. This has led to the creation of ThoughtCloud a lightweight cross-platform, digital feedback capture system. ThoughtCloud was co-designed with community partners and is still used to capture the voices of those that are often less used to being consulted about the design and delivery of services that are important to them.
Metro Futures: Co-designing the future of Tyne and Wear Metro
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Engaging the NHS workforce in real time
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ThoughtCloud: situated digital feedback made easy
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2020
Metro Futures: Experience-Centred Co-Design at Scale
2020 – CHI Conference on Human Factors in Computing Systems
2018
Enabling participation of people with Parkinson's and their caregivers in Co-inquiry around collectivist health technologies
2018 – Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (CHI '18)
Between grassroots and the hierarchy: Lessons learned from the design of a public services directory
2018 – Conference on Human Factors in Computing Systems - Proceedings
Workshop proposal: Designing for everyday care in communities
2018 – DIS 2018 - Companion Publication of the 2018 Designing Interactive Systems Conference
2017
What Happens to Digital Feedback?: Studying the Use of a Feedback Capture Platform by Care Organisations
2017 – ACM SIGCHI (CHI) 2017
2016
ThoughtCloud: Exploring the Role of Feedback Technologies in Care Organisations<strong> </strong>
2016 – CHI Conference on Human Factors in Computing Systems