Andrew Dow was a post-doc in the Inclusive Design for Innovation team. He completed his PhD with Open Lab as part of the Digital Civics CDT.

His PhD focused on the design, implementation and in-the-wild evaluation of digital systems that capture the voice, opinions and experiences of people who use care support services, providing data to inject into public service innovation. This has led to the creation of [ThoughtCloud](( a lightweight cross-platform, digital feedback capture system. ThoughtCloud was co-designed with community partners and is still used to capture the voices of those that are often less used to being consulted about the design and delivery of services that are important to them.


Metro Futures: Experience-Centred Co-Design at Scale

  1. Bowen Simon
  2. Wright Peter
  3. Wilson Alexander
  4. Dow Andy
  5. Bartindale Tom
  6. Anderson Rob

2020CHI Conference on Human Factors in Computing Systems


Enabling participation of people with Parkinson's and their caregivers in Co-inquiry around collectivist health technologies

  1. McNaney R
  2. Vines J
  3. Dow A
  4. Robinson H
  5. Robinson H
  6. McDonald K
  7. Brown L
  8. Santer P
  9. Murray D
  10. Murray J
  11. Green D
  12. Wright P

2018Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (CHI '18)

Between grassroots and the hierarchy: Lessons learned from the design of a public services directory

  1. Dow A
  2. Comber R
  3. Vines J

2018Conference on Human Factors in Computing Systems - Proceedings

Workshop proposal: Designing for everyday care in communities

  1. Toombs AL
  2. Dow A
  3. Vines J
  4. Dennis B
  5. Clarke R
  6. Light A
  7. Gray CM

2018DIS 2018 - Companion Publication of the 2018 Designing Interactive Systems Conference


What Happens to Digital Feedback?: Studying the Use of a Feedback Capture Platform by Care Organisations

  1. Dow A
  2. Vines J
  3. Lowe T
  4. Comber R
  5. Wilson R

2017ACM SIGCHI (CHI) 2017


ThoughtCloud: Exploring the Role of Feedback Technologies in Care Organisations<strong> </strong>

  1. Dow A
  2. Vines J
  3. Comber R
  4. Wilson R

2016CHI Conference on Human Factors in Computing Systems