Andrew Dow

Andrew Dow

Research Assistant

I am a post-doc in the Inclusive Design for Innovation team. My PhD focused on the design, implementation and in-the-wild evaluation of digital systems that capture the voice, opinions and experiences of people who use care support services, providing data to inject into public service innovation. This has led to the creation of [ThoughtCloud]((https://thoughtcloud.uk) a lightweight cross-platform, digital feedback capture system. ThoughtCloud was co-designed with community partners and is still used to capture the voices of those that are often less used to being consulted about the design and delivery of services that are important to them.

Employing participatory action research, qualitative methodologies, and participatory design, I have an interest in co-producing technologies with community partners and citizens that use care services. I enjoy the challenge of working in complicated, multi-stakeholder design settings, exploring both system’s design as well as the complexities of using digital technologies in challenging settings.

2020

Metro Futures: Experience-Centred Co-Design at Scale

  1. Bowen Simon
  2. Wright Peter
  3. Wilson Alexander
  4. Dow Andy
  5. Bartindale Tom
  6. Anderson Rob

2020 – Annual ACM Conference on Human Factors in Computing Systems - CHI ’20

Open 10.1145/3313831.3376885

2018

Enabling participation of people with Parkinson's and their caregivers in Co-inquiry around collectivist health technologies

  1. McNaney R
  2. Vines J
  3. Dow A
  4. Robinson H
  5. Robinson H
  6. McDonald K
  7. Brown L
  8. Santer P
  9. Murray D
  10. Murray J
  11. Green D
  12. Wright P

2018 – Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (CHI '18)

Open 10.1145/3173574.3174065

Between grassroots and the hierarchy: Lessons learned from the design of a public services directory

  1. Dow A
  2. Comber R
  3. Vines J

2018 – Conference on Human Factors in Computing Systems - Proceedings

Open 10.1145/3173574.3174016

Workshop proposal: Designing for everyday care in communities

  1. Toombs AL
  2. Dow A
  3. Vines J
  4. Dennis B
  5. Clarke R
  6. Light A
  7. Gray CM

2018 – DIS 2018 - Companion Publication of the 2018 Designing Interactive Systems Conference

Open 10.1145/3197391.3197394

2017

What Happens to Digital Feedback?: Studying the Use of a Feedback Capture Platform by Care Organisations

  1. Dow A
  2. Vines J
  3. Lowe T
  4. Comber R
  5. Wilson R

2017 – ACM SIGCHI (CHI) 2017

Open 10.1145/3025453.3025943

2016

ThoughtCloud: Exploring the Role of Feedback Technologies in Care Organisations<strong> </strong>

  1. Dow A
  2. Vines J
  3. Comber R
  4. Wilson R

2016 – CHI Conference on Human Factors in Computing Systems

Open 10.1145/2858036.2858105