My research interests are digital exclusion related to national and local government services and the effects on individuals and communities.
In my MRes Digital Civics project I examined how to help citizens make better use of resource-limited advice and support appointments. In particular I studied how to assist claimants of the Personal Independence Payment (PIP) health/disability benefit gather more accurate and impartial health assessment information to support their claims. This involved co-designing PIP Kit with service users and practitioners, comprising digital and non-digital components, to help people recollect and discuss how health conditions affect their own daily lives and mobility.
My PhD is examining the role of formal and informal intermediaries who assist and support citizens to access e-government (digital) welfare benefit services.
Prior to Open Lab, I have worked in manufacturing, engineering design, software development and information security. I undertake voluntary work for a charity and local community groups.