Gabber: Collaboratively record and analyse audio conversations

Digital Social Innovation

Collaborators Monash University

Abstract

Capturing and making sense of audio capture for non-experts

Method

Gabber is a phone app with a website where people can structure, record and analyse their recordings.

Takeaways

Gabber has been used by the IFRC, the NHS and Disability North to capture conversations about their organisations.

Listening to the experiences of staff or volunteers can be difficult for organisations as they have limited resources or skills to meaningfully engage with this rich content. People who share their experiences are seldom involved in the analysis of data they provide, which can leave them feeling that their voice is not reflected in the feedback process.

Gabber lets people record conversations on topics of their choosing, then comment and analyse them together afterwards. People can then create playlists of relevant content, much like a Spotify playlist.

Gabber has been used by several organisations across a number of research projects including the International Federation of Red Cross and Red Crescent Societies (IFRC), Disability North and the NHS to gather data about their organisation and to inform organisational change.

Gabber keeps the voice of stakeholders integral to the collection, understanding and dissemination of their feedback and experiences. By designing with this in mind and working with different communities, we were able to design a methodology that engages service-users in all aspects of the feedback: sharing, collecting, analysis and dissemination. Jay Rainey

There are two software components to Gabber: the mobile application allows people to collaboratively structure and capture an audio recording around topics they want to discuss, and the website is where participants of the recording can review and consent to how the recording is used, and comment on their conversations afterwards.

TalkFutures: Supporting Qualitative Practices in Distributed Community Engagements

How it works

Anyone can set up a project and can create topics to structure capturing conversations.

When recording, a list of project topics is displayed to prompt discussion – tapping one of these indicates what people are talking about.

Once the conversation is uploaded, participants can listen to recordings and create comments directly on the audio to have discussions with other project members and (possibly) the public.

Gabber can be downloaded on the Apple store or Google Play.

Visit the Gabber website to find out more and try it for yourself.

How Gabber works
How Gabber works

Highlights

Publications

Gabber: Supporting Voice in Participatory Qualitative Practices

  1. Rainey J
  2. Montague K
  3. Briggs P
  4. Anderson R
  5. Nappey T
  6. Olivier P

2019CHI Conference on Human Factors in Computing Systems

Vocalising Violence: Using Violent Mens' Voices for Service Delivery and Feedback

  1. Bellini R
  2. Rainey R
  3. Garbett R
  4. Briggs P

2019Communities & Technologies

Utilizing Participant Voice in Volunteer Training

  1. Varghese D
  2. Rainey J
  3. Montague K
  4. Bartindale T
  5. Olivier P

2020CHI Conference on Human Factors in Computing Systems

Utilizing Participant Voice in Volunteer Training

  1. Delvin Varghese
  2. Jay Rainey
  3. Kyle Montague
  4. Tom Bartindale
  5. Patrick Olivier

2020CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems